How We Work

When someone contacts us in a time of need or crisis, we respond quickly and effectively, tailoring our support to the needs of the individual. There is no standard answer to a problem so our approach is one of identifying the best methods of support and getting them into place as soon as possible.

When someone gets in touch with us, we aim to make telephone contact with them within three working days of receiving their contact details. This is usually followed up with a home visit from a caseworker or debt adviser within two weeks.

Perennial has a team of 13 friendly caseworkers and five debt advisers throughout the country meaning that wherever you live, we have someone within reach of you. Our professional teams offer a wealth of experience and practical help with all kinds of difficulties.

The initial visit involves a full and non-judgmental discussion on the issue that the individual brought to our attention. We also aim to identify any other underlying financial, practical or emotional issues in order to establish how we can help most effectively.

There is no time limit on the help we provide. We will work with you for as long as is needed either until we have helped solve your problem or until the best possible outcome has been achieved. We have been helping many of our clients over a period of years.

If you would like to find out more about Perennial and whether we might be able to help you, please contact us.

General advice: 0800 093 8543 (Mon, Tues, Thurs & Fri 8.30am – 5pm and Weds 12 noon – 8.30pm)

Debt advice: 0800 093 8546 (Mon, Tues, Thurs & Fri 8.30am – 5pm and Weds 12 noon – 8.30pm)

Email: services@perennial.org.uk

Send us a message using our online form now to tell us more about you and your situation.