Looking after your emotional and mental wellbeing is just as important as looking after your physical and financial health, especially during uncertain times. If you’re finding things hard emotionally right now, you are not alone. In times of increased stress, seeking help and support from others can be a real help.

Online mental health and wellbeing community

If you are stressed, anxious or need a place to talk – join our online mental health and wellbeing community provided through our partnership with Togetherall. It is accessible anytime, anywhere. It’s important to stay connected even when we have to distance ourselves socially. Stay part of a community and access our support network – click here to complete our short questionnaire to access the Togetherall support service

Other organisations who can help you

Here are some great charities and organisations offering information and support on mental health:

• Relatehub – Relate are offering free and confidential 30 minute WebChats with Relationship and Wellbeing Advisors. Anyone who’s over 18, living in England and has been affected by the COVID-19 pandemic is eligible.
• Mind, the mental health charity has information and tips to help you cope during this difficult time.
• If you are staying at home, the Mental Health Foundation provide some great advice for looking after your mental health and wellbeing.
• For older people, Age UK have advice about staying safe and well at home during the coronavirus.
• You can find simple steps to help look after your wellbeing in this blog from Rethink Mental Illness 
• The NHS website offers practical advice for looking after your physical and emotional wellbeing.

If you need urgent help for your mental wellbeing please find the latest information from the NHS.

Frequently Asked Questions

My financial circumstances have changed due to the Coronavirus. Is my child now eligible for free school meals?

We understand that times have been challenging for many families. Due to COVID-19 your family’s financial circumstances may have changed since the last school year and your children could now be entitled to free school meals.

With the new school year approaching we have put together information on free school meals and how to apply.  You can also talk to your child’s school to find out what support is available directly from them. 

The government advice for each part of the United Kingdom is different. For more information about the support available and how to apply please click below:

England
Scotland
Wales
Northern Ireland

What is the Government advice on whether I should continue working? 

At this current time, it is important to follow the current government guidelines for your own circumstances and location. Each country of the United Kingdom has issued guidance on whether it is safe to work. Please visit the relevant page for information and advice. Remember that this guidance might change, so please check back regularly: 

England
Northern Ireland
Scotland
Wales

If you currently work in horticulture and do need to stop working, Perennial can give information and help you access the Government support which is being put in place, help you make arrangements to reduce or delay bill payments including credit debts where necessary and provide financial assistance to cover essential items, particularly food and heating. 

What advice can you provide for carers during COVID-19?

Carers play a vital role in looking after those who are most vulnerable in our communities and COVID-19 has increased the challenges faced by many. The Social Care Institute for Excellence provides great advice for carers through an expert panel.

Helen Whately MP, Minister of State for Social Care has this advice:

“If urgent care needs cannot be met, for example family carers become unwell and need to isolate, please contact your Local Authority for help.

Both Carers UK and the Carers Trust have good advice on their websites. I love the idea of a Virtual Cuppa, where people can talk about the challenges of COVID-19 as well as suggesting practical steps for how to get through it. There’s excellent advice on creating a contingency or emergency plan. Even though we are in an emergency right now, it’s not too late to start a plan. For example, you can ensure that key information is made readily available for professionals.”

How can I carry on supporting someone with dementia during COVID-19?

Paul Burstow, Chair, Social Care Institute for Excellence (SCIE) writes:

“If you are supporting someone with dementia, the usual arrangements should still apply but it’s important to continue planning during this period of uncertainty; both with medicine – and food shopping and cooking; but also, over what activities people can take in. It’s really important that people stay active and connected with things like gentle exercises and by phone, post, email and skype. But of course, it’s vital to know what to do immediately if they do get ill, or you as a carer get ill. It’s best to leave the person the right contact numbers to call, prominently displayed, such as NHS 111 or their local GP. The Alzheimer’s Society has some excellent, detailed advice on coping with the COVID-19 outbreak.”

While the primary concern is health, your financial wellbeing is also important during these uncertain times.  Perennial can help you explore all the options that are available so that you can find the financial support that best suits your situation.  Our freephone helpline is operating as usual.

If you need support during these incredibly difficult times, please call us on 0800 093 8543, Monday and Wednesday 10am – 5pm and Tuesday, Thursday and Friday 9am – 5pm.  Alternatively please complete the contact form here and we will contact you as soon as possible. 

Here’s our short guide to how you can gain help from benefits during the Coronavirus pandemic. 

Employment and Benefits Support

If you are affected by the coronavirus or its effect on the economy, the government is offering a wide range of financial support. 

You can find out what support is available to you by visiting the government Employment and Benefits Support website.  It includes information for people who are already claiming benefits, if you need to claim or are at risk of losing your job as a result of coronavirus. This is a fast-changing situation so please check regularly for updates. 

Benefits Advice if you are experiencing financial difficulties due to Covid-19  

Universal Credit 

Universal credit is a benefit available to many who are employed, self-employed, unemployed and on low incomes (but usually not pensioners), provided you’ve less than £16,000 savings in your household.  

Universal Credit can include help in paying your rent. Some people in receipt of tax credits or housing benefit maybe worse off by claiming Universal Credit. Seek our advice to make sure you are receiving the correct support.   

Universal Credit is claimed online. Click here to find out more information. 

Benefits Advice if you cannot work because of coronavirus

You may be entitled to benefits if you cannot work due to coronavirus.

Statutory Sick Pay (SSP) 

You may be eligible for Statutory Sick Pay if you’re self-isolating for one or more of the following reasons, and you are unable to work as a result:

• You are displaying symptoms of coronavirus
• Someone in your household (including an extended or linked household, or support bubble) is displaying symptoms of coronavirus
• You’ve been notified that you have come into contact with someone who has coronavirus
• You’ve been sent a letter telling you to stay at home because you’re at high risk of severe illness from coronavirus (this is known as ‘shielding’) and you live or work in an area where local restrictions are in place, or shielding guidance has been reintroduced nationally

You cannot get SSP if you’re self-isolating after entering or returning to the UK and do not need to self-isolate for any other reason.

Click on this link to find out more information Statutory Sick Pay.

Test and Trace Support Payment Scheme

If you’re asked to self-isolate by NHS Test and Trace and you’re on a low income, unable to work from home and will lose income as a result, you may be entitled to a payment of £500 from your local authority under the Test and Trace Support Payment scheme.

To find out if you are eligible and how to apply please click here.

Employment and Support Allowance 

You can apply for ‘new style’ ESA if you’re unable to claim Statutory Sick Pay and one of the following applies:

• you or your child might have coronavirus or you’re recovering from it
• you or your child are self-isolating because you came into contact with someone who might have coronavirus
• you have been told to stay at home for at least 12 weeks by the NHS because you’re at high risk of severe illness

Click on this link to find out more information NSESA.

Universal Credit 

You may be eligible for Universal Credit if:

• you don’t qualify for Statutory Sick Pay or Employment and Support Allowance, or
• you need additional help on top of Statutory Sick Pay or New-style ESA.

Click on this link to find out more information Universal Credit. 

Further Information 

The following are reputable websites that will help you find information on various aspects of benefits:

• If you would like to see what help you can get, please click here to access the gov.uk benefit calculators Benefit calculators. Alternatively find more information at Turn2us 
• If you’re already claiming Universal Credit visit moneyadviceservice.org.uk or understandinguniversalcredit.gov.uk
• For more information about disability benefits visit moneyadviceservice.org.uk

Contact Perennial

Our freephone helpline is operating as usual. If you need support during these incredibly difficult times, please call us on 0800 093 8543 or complete our contact form here.

We provide free and confidential advice, support and financial assistance to people of all ages working in, or retired from horticulture.

This information is up to date as at 12th October 2021.

Here is our short guide to money matters during the Coronavirus pandemic. We appreciate it’s not always easy to navigate through the support available so Perennial can help you understand your financial situation and take control of your finances.

Our team is available on 0800 093 8543, Monday and Wednesday 10am – 5pm and Tuesday, Thursday and Friday 9am – 5pm. Alternatively, please complete the contact form here and we will contact you as soon as possible.

Mortgage Payments

In light of the pandemic, and extended restrictions, the government extended the availability of payment deferrals (also known as payment holidays), for households experiencing financial difficulty due to the Covid-19 pandemic.  The option to do this was only available until 31st March 2021 and agreements with lenders prior to this date had to end by 31st July 2021. During these payment holidays interest would still continue to build (unless your lender has told you otherwise) and so your payments may increase after the agreed deferral period. You are likely to end up paying more in the long-term. At the end of the deferral your lender should work with you to agree the best way of catching up the missed payments. This may include setting up a longer-term agreement, changing the terms of your mortgage or switching to an interest-only mortgage.

Mortgage lenders should ensure that payment deferrals agreed under these terms won’t have a negative impact on your credit file, but there are other ways lenders can tell whether you’ve taken a payment holiday, and this may have an impact on any future applications you make for credit. If your lender provides tailored support then this can impact your credit file and you should be made aware of this by your lender at the time of agreement.

Your lender should work with you to agree the best way of catching up the missed payments. This may include setting up a longer-term agreement, changing the terms of your mortgage or switching to an interest-only mortgage. The support offered should always be tailored to your circumstances and so payment breaks may not always be suitable.

If you are still struggling financially (or find yourself struggling for the first time) a payment break may still be offered by your lender where appropriate. These payment breaks will be reflected on your credit file. If you can’t pay, your lender should work with you before you miss any future payments due and should be flexible on looking at short and long-term options including whether they can suspend, reduce, waive, or cancel any interest and charges.

If you can pay, your lender should look at all options to help you, including accepting a lump sum, extending your mortgage term, capitalising the missed payments, or accepting reduced payments.

Here are our top tips:

• Your mortgage is one of your most important bills
• If you can afford to pay your mortgage it’s in your best interests to do so because interest will continue to build
• If your income has dropped due to the impact of the Coronavirus, contact your mortgage lender. Many lenders have dedicated phone numbers or email addresses for you to do this – visit your lender’s website to find the details.
• There are some circumstances when a lender may refuse to agree to the above measures. If this happens, or you need any help or advice on this or other bills, please get in touch with us and one of our team of qualified debt advisers will be there to help you.
• If you have any vulnerabilities, you should make your lender aware of these so that they can take this into consideration and provide further support.

Paying your Rent

The different governments across the UK put protections in place to prevent evictions for most tenants during Covid-19.

There is now no longer a ban on enforcing evictions across the whole of the UK, however, relevant notice periods have to be complied with.

In England, Covid protections changed on 1^st August meaning landlords will now only have to give 2 months notice to evict. In Scotland and Wales this remains 6 months (except in specific circumstances); and in Northern Ireland 3 months. Bailiffs and Sheriff Officers will be able to enforce evictions following correct notice periods and providing no-one in the household has Covid symptoms or is isolating at the time.

Our debt and money advice team can help you to negotiate with your landlord, deal with court processes and enforcement officers, check you are getting the correct benefits and help you to budget for the future.

Here are our top tips:

• Your rent is one of your most important bills.
• Your landlord has to follow certain procedures and notice periods before they will be able to evict.
• If you have been served an eviction notice or are worried about rent arrears, you should seek advice as soon as possible.
• Claiming the benefits you are entitled to may get you some help with the cost. Our team can help you check and claim your benefit entitlement and provide you with more information about the wide range of support available to you.
• You may be able to access further help for your rent through local authority Discretionary Housing Payments or Tenant Hardship Loan Scheme.

Council Tax

In England and Wales people already in receipt of Council Tax Support in 2020/2021 billing period will have automatically received an additional £150 discount on their bill. However, if you are suffering from hardship you may be able to get more help from your local authority through a Section 13A application to reduce your liability further. We are able to assist with this and you do not have to be entitled to Council Tax Support to apply.

In Scotland, COSLA, have said that local authorities there are standing by to help too.  Due to this the Scottish Government have frozen council tax rates for 2021/22.

Local authorities will also be awarding a £130 grant to households who qualified for Council Tax Reduction in April 2021 and other entitled groups, such as those exempt from paying council tax. Payments are to be issued by 31st October 2021 and your local authority will be in contact to advise of their method of payment etc.

Here are our top tips:

• Your council tax is one of your most important bills.
• There is no payment holiday, your council tax is still due and you will have arrears at the end of the current crisis if you do not pay your council tax. You will then have to make arrangements to pay back the arrears.
• Contact your local council to see if they can offer a payment deferral or an affordable repayment schedule.
• Claiming Council Tax Support/ Council Tax Reduction may get you some help with the cost. Our team can help you check and claim your benefit entitlement and provide you with more information about the wide range of benefits support available to you.
• Although you may be entitled to full Council Tax Reduction (Scotland) you will still have water and sewerage costs to pay.
• If you were getting deductions from your benefit for council tax arrears, these may have stopped during the pandemic. If this has happened in your case, you should make your own arrangements to pay. Our team can help you to communicate with your local authority and consider options for addressing arrears.
• Enforcement agents and Sheriff Officers can resume enforcement for council tax debts and so it is best to seek advice early if you are struggling.

If you need help with budgeting to pay council tax, please get in touch with us and one of our team of qualified debt advisers will be there to help you.

Gas and Electric bills

Energy companies have been told they must provide strong support to their customers and must make sure that debt collection practices are fair and repayment plans are affordable. If you are behind with your gas or electricity bills, our advice is to talk to your supplier, explain your situation and ask them for help.

OFGEM have also announced the following measures for suppliers to ensure those categorised as a ‘vulnerable household’ are supported. From 15th December 2020 suppliers must:

• Offer emergency credit to customers struggling to top up prepayment meters
• Offer ‘friendly hours credit’ which is provided overnight, at weekends and public holidays when top up points may be closed and their meters have run out or are running low
• Offer extra prepayment credit for households in vulnerable circumstances to give them time to work out alternative arrangements to pay
• Put customers in debt on realistic and sustainable repayment plans
• Have appropriate credit management policies, make proactive contact with customers, and set repayment rates based on ability to pay.

Did you know?

If you are on a prepayment meter and or you are self-isolating, you can self-refer to the NHS volunteer teams by calling 0808 196 3646. They can arrange for someone to top up your meter for you. You can also ask your energy supplier for help.

Each energy supplier also keeps a record of people who may need additional assistance with their energy supply – this is known as the Priority Services Register. Should you be over pension age, living with children under 5, or suffering from a disability or long-term health condition, you should let your supplier know. There is no charge for this service.

If you need help with budgeting to pay fuel bills, please get in touch with us and one of our team of qualified debt advisers will be there to help you.

Car Finance

In 2020, the Financial Conduct Authority (FCA), the regulatory body of financial services firms, told firms that they should offer help to people struggling with car finance due to coronavirus. If you were having difficulties meeting finance or leasing payments, up until 31 March 2021 you could ask for a payment break of up to 6 months in total without this affecting your credit rating (although lenders have other ways to tell). Although payments were on hold for these breaks, interest still accrued and so when you restarted your payments your instalments might have increased.

New requests for this forbearance are no longer possible and so lenders have also been issued guidance in how they should work with borrowers who may still be experiencing financial difficulties following this help, or where their circumstances now mean they can’t afford repayments.

Firms should work with you before future payments are missed when you are coming to the end of a payment break and consider short and long-term options. Firms should not alter Personal Contract Purchase (PCP) or Personal Contract Hire (PCH) agreements in a way that is unfair. For example, firms should not try to recalculate PCP balloon payments based on a temporary depreciation of car prices caused by the coronavirus situation Options should be tailored to an individual’s circumstances and can include:

• suspending, reducing, waiving or cancelling any further interest or charges
• allowing you to make no or reduced payments
• agreeing a repayment plan
• a combination of different methods of support

If you wish to keep your vehicle at the end of your PCP agreement, but you don’t have the cash to cover the balloon payment due to coronavirus-related payment difficulties, firms should work with you to find an appropriate solution.

Insurance

If you are struggling to afford your insurance payments because of the impact of the coronavirus, please contact your insurer to discuss your options. Insurers have been told by the Financial Conduct Authority (the organisation that regulates financial services companies) to review policies to see if lower payments can be offered, consider whether another policy/product is more suitable, and to provide help to avoid cancelling necessary policies.. It is important that you maintain essential insurance cover and don’t leave yourself uninsured.

Our team can provide you with more information about the support available and how to put this in place.

Credit Debts

The Financial Conduct Authority (FCA) – the firm that regulates financial services firms – introduced a number of measures to help people whose income had been affected by Coronavirus. These measures were extended to 31^st March 2021. They applied to:

• unsecured loans
• high-cost, short-term credit (including payday loans)
• guarantor loans
• credit cards
• catalogues
• overdrafts
• pawnbroking
• buy now, pay later
• rent to own (including HP/ PCP agreements)
• insurance

Measures included access to payment breaks of up to a total of 6 months which wouldn’t impact your credit file. From 1^st April 2021 this was no longer available. If you have accessed a payment break prior to this date, interest would still have accrued on accounts in the meantime and so in the long-term this could increase your repayments. If you had already agreed a payment deferral and this came to an end, the FCA have advised lenders that they should have tried to contact you to prevent future missed payments and work with borrowers to find solutions tailored to their individual circumstances.

Whilst lenders should ensure that any agreed payment deferrals from government support won’t have a negative impact on your credit file there are other ways lenders can tell whether you’ve taken a payment break. This may have an impact on any future applications you make for credit. At the end of any payment breaks agreed through government support measures, lenders will be expected to use normal reporting processes in relation to credit files and should be clear with customers about the impact any arrangement or deferral might have on their credit file.

Lenders can consider suspending, reducing, waiving, cancelling and freezing interest/charges as part of a repayment arrangement but it will be up to them to decide this and to look at all options based on your circumstances.  If you were already finding it difficult to manage your payments before the Coronavirus, or are now struggling financially, our debt team can help you to explore your options.

Here are our top tips for dealing with debt:

• Always contact your lender to let them know if you are having difficulties meeting payments. Write down all of your income and expenditure or visit our budgeting tool – this will help you to see where you might be able to make some savings.
• Some bills are higher priority than others – eg rent or mortgage, council tax and utilities. Our team can help you to understand why and make sure you deal with priority debts first.
• If you have any vulnerabilities you should make your lender aware of these so that they can take this into consideration and provide further support.

If you are worried about your debts, or can’t contact your lenders yourself, contact our helpline and one of our team of qualified Debt Advisers will be there to help you.

Individual Voluntary Arrangements

The Insolvency Service has published Coronavirus (COVID-19) Guidance which allows for flexibility to be applied to IVAs where the borrower has problems because of Coronavirus. This currently applies until 31st December 2021 for existing IVAs (IVAs entered into prior to 1st August 2021).

The guidance says if you have either a reduction in income or an increase in expenses you may be able to reduce payments by up to 50% and to take payment holidays for up to six months, without a variation being required (this will be reviewed at three monthly intervals). This is in addition to the standard IVA provisions allowing up to 9 months payment breaks. Payment breaks are added onto the end of your IVA, so you will be paying the same amount in the end. If you are unsure what help is available you can contact your IVA Supervisor or our debt team can offer assistance.

Enforcement Agents (Bailiffs/Sheriff Officers)

After a brief suspension of bailiffs enforcing debts during Covid-19 restrictions, the Civil Enforcement Association (CIVEA) announced plans for a ‘phased return of activity’. Since 24th August 2020 local authorities and courts have been authorised to use bailiffs to enforce overdue council tax, business rates, parking and traffic penalties and magistrates’ court fines.

CIVEA announced that their member organisations will consider action against “only debtors who have not engaged or communicated with their local authority despite being given numerous opportunities to do so”. They also advised visits will only be authorised where there is no other option, previous attempts to resolve matters with the debtor through other forms of communication have been unsuccessful, and there is a need for this to happen as soon as possible.

All bailiffs must follow government guidance on health and safety and carry out appropriate risk assessments before carrying out visits to properties. Some bailiffs may request virtual meetings regarding enforcement of debts as an alternative.

In Scotland, Sheriff Officers have also been issued guidance by Society of Messenger’s-at-Arms and Sheriff Officers (SMASO). The serving of documents and enforcement action is likely to continue as normal.

If you have any debts which are already with bailiffs/Sheriff Officers/ EJO (Enforcement of Judgements Office), we urge you to contact us as soon as possible for advice on dealing with the debt.

CONTACT PERENNIAL

Our freephone helpline is operating as usual. If you need support during these incredibly difficult times, please call us on 0800 093 8543 or complete our contact form here.

We provide free and confidential advice, support and financial assistance to people of all ages working in, or retired from horticulture.

Support for the Self-Employed 

We understand this is a very unsettling and difficult time for self-employed people in horticulture. You can find the full guidance on the Self Employed Income Support Scheme here Gov.uk/self-employment-income-support-scheme. Please keep checking this website for the latest information.  In the meantime, check the measures already in place to see if they can help, including deferring tax payments.  

We can help you access the statutory support that is already available such as New Style Employment Support Allowance if you’re sick. Don’t forget you may be able to access financial support through Universal Credit. Universal credit is a benefit available to many who are employed, self-employed, unemployed and on low incomes (but usually not pensioners), provided you’ve less than £16,000 savings in your household.  

We can help you explore all the options that are available at present to find the support that best suits your situation.  

Help for Sole Traders and Businesses

• The government Coronavirus Support Finder Tool helps employers and the self-employed find out what support is available for their business during the coronavirus.  You can also find the full range of business support measures available on the government website, including specific advice for small and medium-sized businesses.
• If you are a sole trader or business owners and you are worried about your finances, Business Debtline also offer support and advice.