Special Events Terms and Conditions

If you request a refund because you cannot attend an event and are unable to pass on your tickets, an administration charge of 50% of the ticket price per ticket cancelled will be made, up to 10 working days prior to the event. Thereafter no refunds can be made. In the event of customer non-attendance, money cannot be refunded. Perennial reserves the right to cancel an event if deemed necessary, in which case a full refund will be made. Perennial also reserves the right to vary the advertised programme and facilities if necessary.

Disabled access: Levels of accessibility vary between event venues and areas within individual gardens. If you require further information on this for an event, please call us on 01372 373 962 or email specialevents@perennial.org.uk.

Dogs: Please note that dogs (other than assistance dogs) are not permitted to attend any of our events.