Contact us

If you need help and support:

The best way to contact us is to complete our Services Contact Form.

If you’d prefer to talk to a member of our team, please call our helpline team on 0800 093 8543. Open 9am – 4.30pm Monday, Tuesday, Thursday and Friday. Open 10am – 4.30pm on Wednesday. Excludes bank holidays.

Please read our update notice about current response times due to high demand.

If you have a query relating to another part of the charity:

Please complete the General Enquiries form below; we’d love to hear from you.

You can also contact us by phone, email or post using the contact details at the bottom of the page.

Click here for our Complaints Procedure.