Helpline and casework update

We are currently experiencing an exceptionally high demand for our support services.

Due to this unprecedented demand our helpline is very busy and we may be unable to answer your enquiry immediately. Please be assured that we will answer your message as soon as we can, however it may take up to a week before we are able to respond.

Our team is working hard to prioritise our support based on people’s circumstances, wherever possible.

For people needing a referral into to our personalised casework advice and information services relating to housing, health and social care, employment, training, benefits, family and relationships, please be aware that referrals may take 3-4 weeks.

Out of hours

If you need out of hours support or you need in-the-moment support you can contact our 24/7 services provided by Spectrum life. This support complements our helpline, helping people to deal with work and personal pressures more effectively. Calls are answered by an accredited clinician.

Call free on 0808 196 2016 or WhatsApp: Text ‘Hi’ to 07418 360 780 (standard rates apply).

Or there are other sources of help including the Samaritans on 116 123 or Text SHOUT to 85258 – Shout provides free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

Please remember if you or someone you know is in immediate danger please phone 999.