Our Fundraising Promise
Perennial looks after people. As such we are committed to not only care for those who come to us in need of the services we offer, but also to treat fairly those who support us through donating, fundraising for us, visiting our gardens and purchasing from our shop.
We are committed to high standards – We comply with the law including those that apply to data protection, health and safety and the environment.
We are honest and open – We tell the truth and do not exaggerate, we do what we say we are going to do and we answer all reasonable questions about our fundraising activities and costs.
We are clear – We are clear about who we are, what we do and how your gift is used, where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive and we give a clear explanation of how you can make a gift and amend a regular commitment.
We are respectful – We respect the rights, dignities and privacy of our supporters and beneficiaries, we do not use third party fundraising agencies, do not do street or door-to-door collections and we do not make outbound cold telephone calls to individuals asking for donations, we only send a small number of mailings and we will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision. If you tell us that you don’t want us to contact you in a particular way we will not do so.
We are fair and reasonable – We take care not to use any images or words that cause unjustifiable distress or offence and we take care not to cause unreasonable nuisance or disruption.
We are accountable – If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on the website or available on request.