Energy support and advice

Electricity. Gas. Oil. Solar.  Whichever energy you use to fuel your home, it's getting more expensive.  Managing your energy bills is vital to try and keep your outgoings as low as they can be.

Many people across the UK are concerned about future energy prices and any future cost increases. Below you’ll find lots of key information that may be of help.

There’s also nudge, our free money management tool that gives you impartial, expert advice whenever you need it on how to budget and make your money go as far as it can.

Contact your supplier

If you’re worried about your bill, contact your supplier as soon as you can. The Ofgem rules say that suppliers have to work with you to agree on a payment plan you can afford. You can ask for:

  • A review of your payments and debt repayments
  • Payment breaks of reductions
  • More time to pay
  • Access to hardship fund

Get in touch

If you’re worrying about your energy bills, we’re here to help you find a solution. Simply fill in our Services Contact Form or call our Helpline on 0800 093 8543 and one of the team will be in touch.

All advice is free and fully confidential. 

Perennial’s Debt Advice Service is authorised and regulated by the Financial Conduct Authority.

The helpline is open 9am – 4.30pm Monday, Tuesday, Thursday and Friday. Open 10am – 4.30pm on Wednesday. Excludes bank holidays.