Privacy Notice for Beneficiaries and Service Users

What we do with your personal information – for people who are/have been or apply to be a beneficiary or service user of our charity

Perennial Gardeners’ Royal Benevolent Society is the UK’s only charity dedicated to helping people who work in horticulture, when times get tough.

We recognise and understand that privacy is very important. We want all our beneficiaries, ex-beneficiaries and applicants to the service to be confident that we will handle your personal information with care and respect.

To prevent unauthorised access to your personal and sensitive information, maintain data accuracy and ensure the correct use of information in accordance with this privacy policy, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.


Perennial is the controller for the personal information we process.

Our registration numbers on the Data Protection Register run by the Information Commissioner’s Office is Z8659551.

You can contact us by phone, email, and post:

  • Telephone: 01372 373962
  • Email:
  • Write to: Perennial, 115-117 Kingston Road, Leatherhead, Surrey, KT22 7SU


Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have made an application to receive our debt advice or casework service
  • You have made an application for financial help
  • Our debt advisers or caseworkers are helping you and you supply them with the information required to progress your case.

We also receive personal information indirectly, in the following scenarios:

  • Another person or organisation contacts us on your behalf and gives us some background information. We will always contact you in this case and ask if you wish to apply to become a beneficiary or use our service.
  • We have contacted another person or organisation to verify your horticultural background and they give us your personal information in their response.
  • We have contacted another person or organisation in order to carry out advice or casework eg we have contacted your GP for medical evidence to help with a benefit claim, and they give us your personal information in their response.


We use your information for the following purposes:

  • To assess your eligibility for financial help
  • To assess your eligibility or our debt or casework service
  • To provide debt or casework advice and assistance
  • To verify your identity or horticultural background
  • For internal administration purposes to analyse operations or conduct service reviews.
  • To send you a newsletter detailing the work of the charity – but only if you have given us explicit consent to do so.

We will not use your information for direct marketing or to ask for donations.


Perennial will only share your information with third parties if it is needed to progress your case, it is in your best interests, and we have explicit consent from you to do so.

We use data processors who are third parties who provide services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

Perennial may need to disclose information if required to do so by law.

Your personal information will never be sold or passed to any third party for any other purpose.


Personal and other information (including any information provided about your family, personal finances or health) is stored securely on a database that can only be accessed by staff of Perennial and its database managers.

If a third party contacts us on your behalf and, after contacting you, you tell us that you do not wish to become a beneficiary or receive our services, we will keep very brief information about you for 12 months for our own business records.

When your case is closed, the database file will be closed, and any paper documents will be archived. After 6 years of no contact (or occasionally longer if necessary for business purposes) your case on the database will be archived (put out of use but still retrievable if you apply to use our service again) and the paper file will be destroyed.

If you use our budgeting tool via the website and choose to register, your user name, email address and any financial information supplied will be stored in the administration area of the website. This can only be accessed by selected staff of Perennial and the website hosts and will only be accessed with your permission. The information will be retained on the website until you ask for us to delete it or after a year of inactivity.

If you use the budgeting tool without registering your information will be deleted after 3 months.


We keep our privacy notice under regular review to make sure it is up to date and accurate. Last reviewed: July 2018


For further information about your rights under the General Data Protection Regulation, visit the Information Commissioners Office

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of clients in 2013 were referred to Perennial's debt advice service

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