Caseworker (Scotland)

Purpose of the Role:

To create better futures for horticulturists and their families by delivering advice, information, and support.

Our Services Team aim to meet practical needs while addressing underlying issues and building resilience.

Work involves:

• Identifying solutions for individuals and families
• Coordinating multi-source support
• Following up on implemented solutions
• Using an outcome Star to measure success both internally and externally

Provide generalist advice across:

• Social care
• Health
• Benefits
• Housing
• Employment
• With potential for specialisation

About you

• You will be a holistic practitioner with working experience in:
• Assessments using evidence based tools to support and measure long term sustainable change
• Developing casework plans to address root causes
• Being highly organised, adaptable to changing service needs, and motivated by continuous improvement.
• Working remotely, both independently and collaboratively.
• Travelling to meetings, networking and Service Users appointments when required.
• Giving advice regarding employment, welfare services, health, and social care.
• Providing confident and accurate information via a helpline, using a triage system and signposting when appropriate.

Person Specification

Skills, Knowledge, and Experience

• Ability to analyse and interpret complex information to produce concise reports, accurate case records, and high-quality correspondence.
• Strong organisational skills with the ability to manage fluctuating workloads, prioritize tasks, and meet deadlines while delivering agreed outcomes.
• Excellent communication skills, demonstrating empathy, discretion, and effectiveness when supporting individuals in challenging or traumatic circumstances and from diverse cultural backgrounds.
• A sound understanding of GDPR and how it is relevant to Service Users.
• Skilled in active listening and questioning techniques to identify needs, uncover underlying issues, and inform case management plans.
• Competence in creating clear, accessible resources such as factsheets, briefings, and guidance materials relevant to service delivery.
• Proficient in Microsoft Office (Word, Excel) and experienced in using databases for accurate record-keeping and reporting.
• Sound knowledge of safeguarding frameworks and legal and welfare issues relating to children and vulnerable adults.
• Ability to evaluate and improve own performance, ensuring services meet quality standards and agreed outcomes.
• Commitment to maintaining confidentiality and working in a non-judgmental, professional manner.
• Effective time management skills with the ability to prioritize workloads and adapt to changing demands.#
• Strong interpersonal skills to build collaborative relationships with colleagues, volunteers, partner organisations, external agencies, and service users.
• Flexibility to work across geographical regions, including occasional travel and overnight stays as required.

Personal Attributes and values

• Demonstrates innovative and creative thinking to solve practical problems effectively.
• Maintains high levels of personal drive, energy, and adaptability in response to changing demands and circumstances.
• Committed to empowering and engaging Service Users in all aspects of support and decision-making.
• Flexible and responsive to evolving priorities and service delivery needs.
• Actively promotes equality, diversity, and inclusion in all interventions and interactions.
• Reflective and proactive in developing professional practice to ensure continuous improvement.
• Upholds Perennial’s codes of conduct and organisational values in all activities.
• Builds constructive, respectful relationships with colleagues, professional networks, volunteers, line managers, and service users.
• Maintains clear professional boundaries and works within established policies and procedures.
• Dedicated to ongoing personal development and staying informed on all subject areas relevant to the role.
• Champions the mission and values of the charity in all professional actions.
• Demonstrates a strong commitment to fairness, integrity, and ethical practice.

Key Terms and Conditions

These terms and conditions are provided for information only and in no way represent a contract. In the event of an appointment if there is an anomaly between the contract and these terms, the contract is deemed to be the correct version.

Full information on terms and conditions are contained within a Staff Handbook, issues upon appointment. Enquiries on specific matters are welcomed – the following are the key issues.

Location: Home based, Scotland. You will need to live in the area for the role for which you are applying.

Salary: c.£33,000 per annum

Hours of work: 37.5 hours per week, – including some weekends and overnight stays.

Pension: Perennial operates an auto-enrolment pension scheme and will match employee contributions up to the statutory amount. Details of the scheme will be available following a formal offer of employment.

Holidays: 25 days holiday per annum plus normal bank holidays (with increases for long service)

General: Sick Pay, Death in Service Benefit (3x salary). Perennial has a number of well-established, family-friendly policies, including ‘buying’ extra (unpaid) leave, time off for dependents, variations to normal working hours. Further details available on request.

General Considerations: All Perennial jobs are subject to a probationary period (6 months) and a periodic review.

Smoking: In the interests of health and safety, Perennial operates a non-smoking policy on its premises and expects staff not to smoke in company vehicles.

The outline of terms and conditions are provided for information only and do not represent a contract.

Closing date: Midnight on 8 February 2026. First interviews will take place on 17 February.

We reserve the right to close this advert early if we receive sufficient applications.