Cafe/Shop Assistant, Fullers Mill

Fullers Mill Garden, West Stow, Suffolk, IP28 6HD | Part-Time | £11.44 per hour

We are looking for an additional member to join our friendly team to assist with the smooth running of the Bothy in a customer facing role, undertaking tasks relating visitor admissions, serving refreshments, using tills, handling cash, organising volunteers.

Overall Purpose

To assist with the smooth running of the Bothy in a customer facing role, undertaking tasks relating to the admission of visitors, serving refreshments, using POS tills, handling cash, organising volunteers.

Key Responsibilities

  • To efficiently and accurately undertake a range of proactive general tasks, including but not limited to:
    • Welcome visitors and members to the site via the admissions system
    • Promote Perennial and our membership scheme where appropriate
    • Maintain excellent customer service skills at all times
    • Make sure food areas maintain the highest level of hygiene according to the standards
    • Accurately taking visitor orders for food and drinks
    • Preparing and serving food/drinks to visitors
    • Work flexibly as a team member
    • Using POS Tills and cashing up at end of day
  • To supervise on occasion, working together with volunteers and ensuring start and end of day procedures are completed timely and accurately, including cashing up.
  • To undertake all works with a high level of accuracy, with the emphasis being on ‘right first time’
  • Work with teams across Perennial to ensure consistency and effectiveness of communication.
  • To work in accordance with Perennial policies including Health and Safety, equal opportunities.
  • To undertake such other duties required for the good operation of Fullers Mill Garden as may be required.

Person Specification

(E) = Essential (D) = Desirable


  • Good all-round working experience in a public facing role (E)
  • Experience in a role working with / alongside volunteers (D)
  • Good experience in a food handling role (D)
  • Working knowledge of health and safety (D)


  • Excellent interpersonal and motivational skills (E)
  • Good organisational skills (E)
  • Team player (E)
  • Knowledge of plants a bonus (D)
  • Education and training

Specialist or professional training of relevance to this post at Fullers Mill (e.g. food service, H&S training, Food Safety training, Customer Service) (D)


  • Active and enthusiastic interest in gardens / gardening / visitor attractions (D)
  • Flexibility in working arrangements (D)

Key terms and conditions

Full information on terms and conditions are contained within a Staff Handbook, issued upon appointment. Enquiries on specific matters are welcomed – the following are the key issues.

Fullers Mill, West Stow, Suffolk, IP28 6HD

Salary: £11.44 per hour

Hours of work:

  • Wednesday 1.00pm – 5.30pm
  • Friday 10.00pm – 5.30pm (30 minute unpaid lunch break)
  • Saturday 10.00am – 5.30pm (30 minute unpaid lunch break)
  • Sunday 10.00am – 5.30pm (30 minute unpaid lunch break)

Pension: The Charity will comply with its obligations pursuant to the Pensions Act 2008 regarding auto-enrolment.

Holidays: 25 days per annum plus Bank holidays pro-rata for part-time


Download an application form today

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Please download and complete an application form to be considered for this role. If you would like further information on the role, or require the application form in an alternative format, please contact Amy Routley at

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