Visitor Experience Coordinator at The Laskett Garden

7 month Fixed-Term contract

Overall Purpose

You will be responsible for all aspects of our visitor experience at The Laskett Garden, undertaking activities relating to our visitor experience including; bookings, tea room, gift shop, management of our volunteers and facilitating events.

The role will involve tasks relating to admission of visitors, stock control for our catering provision and gift shop, using POS tills, handling cash and organising volunteer rotas to cover public opening times.

Key Responsibilities

• To be proactive and efficiently undertake a range of general tasks, including but not limited to:
  • Coordinating calendars and liaising with visitors to arrange individual and group bookings
  • Arranging volunteer rotas to ensure sufficient cover when open to the public
  • Overseeing the ordering of all tearoom supplies
  • Liaising with Leatherhead office staff to ensure gift shop merchandise is well stocked and relevant
  • Welcoming visitors and members to the site via the admissions system
  • Coordinating and facilitating on site events for visitors and private guests
  • Promoting Perennial and our membership scheme
  • Using POS Tills and handling cash in the gift shop and tea room
• To manage volunteers on a day-to-day basis, working alongside them to ensure the day runs smoothly.
• Work with teams across Perennial to ensure consistency and effectiveness of communication.
• To work in accordance with Perennial policies including Health and Safety, and equal opportunities.
• To undertake other duties as required for the smooth operation of The Laskett.

Person Specification

(E) = Essential (D) = Desirable

Experience

• Experience working in a public facing role (E)
• Experience in a role working with / alongside volunteers (D)
• Experience in a food handling role (D)
• Working knowledge of health and safety (D)

Skills

• Excellent interpersonal and motivational skills (E)
• Good organisational skills (E)
• Team player (E)
• Knowledge of outdoor spaces a bonus (D)

Education and training

• Training relevant to this post which may include; food service, H&S training, Food Safety training, Customer Service (D)

General

• Active and enthusiastic interest in gardens / gardening / visitor attractions (D)
• Flexibility in working arrangements (D)

Key terms and conditions

Full information on terms and conditions are contained within a Staff Handbook, issued upon appointment. Enquiries on specific matters are welcomed.

Location: The Laskett, Laskett Lane, Much Birch, Herefordshire, HR2 8HZ

Salary: £12.31 per hour

Start Date: Late March/Early April

General Hours of work (flexibility required on occasion):

• Tuesday 10.00am – 5.30pm (30 minute unpaid lunch break)
• Wednesday 10.00am – 5.30pm (30 minute unpaid lunch break)
• Thursday 10.00am – 5.30pm (30 minute unpaid lunch break)
• Possibility of occasional weekend working

Pension: The Charity offers a pension scheme in line with the Pensions Act 2008 regarding auto-enrolment.

Holidays: 25 days per annum plus Bank holidays, pro-rata for part-time

General: Sick pay; death in service benefit (3 x salary); Perennial has a number of well- established flexible working policies including ‘buying’ extra (unpaid) leave, time off for dependents, variations to normal working hours.

General Considerations: All posts within the Charity are subject to a probationary period (6 months) and periodic review.

Smoking: The Charity operates a non-smoking/vaping policy on its premises and in company vehicles.

The outline of terms and conditions are provided for information only and do not represent a contract.

Closing date: Midnight on 11 March 2025, interviews will be held at The Laskett Garden on 18 March 2025

We reserve the right to close this advert early if we receive sufficient applications.